Orders and Delivery
Free express shipping, worldwide
Insured, signature on delivery, and nothing on the outside of the box that says what is inside it. Every wig is made to order. Ready to wear reaches you in about 21 days.
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Two paths
How long before it leaves us
Nothing here ships off a shelf, so every timeline starts the day your details are settled.
Ready to Wear
Every ready to wear piece is made in your cap size after you order. Allow about 21 days from order to delivery. A tracking number reaches you the moment the piece leaves us.
The Bespoke Suite
Bespoke pieces begin with a consultation rather than a cart. Production runs four to six weeks from the day the details are signed off. If you have a date, say so at the consultation and we will tell you honestly whether it is possible before you pay for anything.
How it ships
Four things that are true of every parcel
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Cost
Free express shipping, worldwide. No threshold to reach and no zone pricing.
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Insurance
Every parcel is insured for its full value, which is why a lost shipment is our problem to solve rather than yours to absorb.
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Signature
Required on delivery. A piece at this price does not get left on a porch.
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Packaging
Your piece travels in its wig bag inside satin storage, boxed. Nothing on the outside of the box says what is in it, which matters more to some clients than others and costs us nothing to respect.
Transit
How long it takes to reach you
Express transit is typically two to four business days once the parcel is collected, depending on your country.
For ready to wear, transit is inside the 21 days, so she reaches you about three weeks after you order. Most bespoke pieces arrive inside seven weeks from sign off.
Duties and customs. Import duty and tax on international orders are calculated at checkout and charged there, so the total you see is the total you pay. Your piece then ships on a duty paid label with the duty already settled, and nothing further is owed to the carrier or to your customs authority when it arrives. Customs clearance can still add time to a delivery and it is not a stage we control.
If something goes wrong
We chase the carrier, not you
Tracking goes to the email on your order. If tracking stops moving for more than three business days, write to orders@kallovhair.com and we will chase the carrier ourselves rather than sending you to do it.
If a parcel arrives damaged, photograph the box before you open it further and tell us within 48 hours of delivery so the insurance claim holds.
Before you order
All sales are final, which is why we meet you first
Every Kallov Hair is a finished piece built in your cap size, so it cannot be resold and all sales are final. Check the size guide and measure your own head at home. If there is any doubt at all, book an online consultation. It is free, it happens from anywhere in the world, and it exists precisely so that nobody spends this kind of money on the wrong piece.
More answers are on the FAQ.
Made to order. Made to fit.
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Where to go next
- The Size Guide, measure before you order.
- FAQ, the questions we get most.
- Wig Care Guide, once it arrives.
- Ready to Wear, the finished designs.